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Remote Support

Urgent Remote Access to a UNIX, Linux, Windows or Mac OS X

No matter where your business computer network is, you now have quick online access to a UNIX, Linux, Windows and  Apple Mac OS X support specialist to assist with the toughest issues affecting your IT network. Open Source Solutions retains the most extensive teams of UNIX and Windows consultants accessible remotely of any independent service organization in the U.S.

Rates are affordable, billing is by the minute, sign-up is quick, and service is unbeatable.

In case your company is situated away from major metropolitan areas, support from UNIX, Linux, Windows and  Apple Mac OS X experts may be problematic when you have an emergency. This could mean lost income for your company, upset customers, idle workers, and defocused management. By utilizing Open Source Solutions, you have access to a certified consultant who can deliver expertise whenever you have to have it to get your information system running.

Since OSS charges for phone support per minute, your business pays exclusively for services provided. OSS imposes no startup fee. Some online consulting firms apply large minimum payments or charge for every quarter hour or longer. OSS’s by-the-minute granularity and straightforward pricing policy avoid large invoices for quick fixes.

What Makes Our Support Services Unique?

Open Source Solutions’ seasoned team of online support engineers possesses a rich array of world-class information technology knowledge. This allows our online service specialists to deal successfully with the most complex technical problems faster than is possible with ordinary independent service firms or with the internal IT resources usually found in small companies. OSS has provided remote services to clients all over the United States and has refined the tools and skills to fix problems economically in many different computer configurations that feature combinations of UNIX/Linux, Apple Mac, Microsoft, and Cisco products.

Troubleshooting Services

OSS’s service specialists are qualified to deliver expert assistance for an extensive array of UNIX/Linux and Microsoft technologies such as:

Remote Troubleshooting and Consulting for UNIX/Linux, Sun Solaris, and Mac OS X Systems
Our UNIX/Linux, Windows and Apple Mac OS X online computer service staff can assist small to medium sized businesses with a comprehensive array of IT products and technologies that include system infrastructure, email solutions, security expertise for computer systems and company processes, Microsoft Windows coexistence with UNIX, Linux or Mac OS X platforms, virtual server options for server consolidation and streamlined administration, and migration from no-longer supported applications to current environments based on updated versions of UNIX/Linux, Apple Mac, or Microsoft Windows.

Remote Technical Support Technologies

OSS has developed an arsenal of optimized tools, evolved over years of use, dedicated to allowing the highest quality of service for delivering remote engineering help and troubleshooting for small business information networks. We offer safe VPN support for VPN gateways from a variety of popular companies including Microsoft, Cisco, Netscreen and Checkpoint. Secure VPN offsite connectivity permits the engineers of OSS’s Technical Response Center to connect to your network without breaching system security.

 

Contact a UNIX, Linux, Windows, Mac OS X or Cisco Systems Technical Assistance Specialist Immediately

 

  • How We See Things

    Our goal is to help you realize your Open Source strategy. We have the experience and dedication needed to ensure your Open Source stack is efficient, stable and productive.

    Our philosophy is that your IT infrastructure shouldn't be a burden, it should be a differentiator. We participate in many Open Source projects and are dedicated to supporting Open Source, while realizing that current business needs sometimes necessitate the use of proprietary applications.

    We offer a variety of services and have the ability to implement, configure, support and optimize a wide assortment of Open Source technologies.

    Let Open Source Solutions bring your online presence to the next level.

Technology Development

Open Source Solutions' UNIX/Linux support services provide small to medium sized companies and developers assistance with managing and servicing UNIX and Linux networks that may coexist with Microsoft environments.

OSS provides your company the services of UNIX/Linux support professionals, certified Microsoft engineers, and security experts. This wide range of knowledge offers you a readily available one-stop source to assist you to create and maintain a safe and robust multi-vendor network and communications solution that blends Windows with leading variants of UNIX including:

  • Apple/Mac OS X

  • Red Hat

  • Fedora

  • CentOS

  • Ubuntu

  • Debian

  • Gentoo

  • FreeBSD

  • SCO

  • Suse

  • Mandriva




Technical Services

Here are a few of our services:


  • Remote server administration
  • Co-located/remote hosted server management
  • System troubleshooting & debugging
  • Network management (LAN/WAN)
  • Disaster recovery
  • Security auditing & hardening
  • Software installation & configuration
  • File & directory services, NFS
  • Kernel rebuilds & module management
  • Backup planning & implementation
  • Emergency support (24/7)
  • Internet Support & Management
  • SSL
  • Sendmail, Qmail, VpopMail, POP, IMAP
  • DNS-BIND (Bind8, Bind9, Balancing)
  • FTP, Virtual FTP servers (Proftp, WU)
  • Load Balancing/Clustering
  • OpenSSL-OpenSSH-Stunnel
  • Anti-Spam, Anti-Relay SPEWS-ORBS
  • IPtables-IPchains configure and tuning
  • DHCP & TCP/IP Management
  • IP Masquerading & NAT
  • LPR & Print services

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Business Continuity & Disaster Recovery

Open Source Solutions' Disaster Recovery Services and High Availability Technologies experts offer a broad range of services that can help small businesses to medium sized businesses create a viable business continuity plan and a highly fault-tolerant network environment by providing expertise in these critical practice areas:

  • Disaster Recovery Planning
  • 24x7 Internet Access
  • Failover Clustering
  • High Availability Load Balancing
  • Non-stop Data Centers
  • System Center Data Protection Manager Backup and Recovery Consulting and Support Services

    • For businesses of any size, network downtime is costly whether it is due to unexpected breakdowns or scheduled maintenance. Enterprise networks have for a long time utilized processes and technologies that minimize the chances of network failure, expedite the recovery process in case of a catastrophe, and eliminate maintenance-related downtime.

    For small businesses, however, disaster recovery planning, fault tolerant network architecture, and non-disruptive maintenance solutions have all seemed too expensive to implement and too complex to manage. This has changed.

    Read More!